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#Phone number for drone mobile how to#
#Phone number for drone mobile serial number#
#Phone number for drone mobile software#

Be sure to upload your proof of purchase. Doing this will make it easier for the repair team to get a better understanding of the situation and speed up the overall process.ģ. Provide a short and clear description of the problem(s) you are facing with your drone.

#Phone number for drone mobile serial number#

Providing us with the serial number makes things much quicker and lets us know the service plan information of your drone, which we’ll need to process it for repair.Ĭan’t recall the exact serial number of your drone? That’s okay! You can find it by clicking this link.

Make sure you type in the correct serial number when filling in the form.

Fill in the form with relevant details and submit it.

Navigate to Support and click Request Repair Service Online.

Visit our official website on your computer or mobile device.

Here’s how you can process an online repair request: To do so, contact one of our customer service staff members, or fill in and submit an online repair request form. If you crash or damage your drone and can’t find a repair center near you, we suggest sending it in for repair. You can quickly create one or log in to your existing account to start speaking with other knowledgable DJI product users. To use DJI Forum, you’ll need a DJI account. This page is home to many experienced pilots who are often willing to hear your problems and offer effective solutions. Want to find out what other pilots have to say about your issue? If so, don’t hesitate to check out DJI Forum. If you still find it necessary to send us a message while on YouTube, just hit the Facebook online support button at the upper-right-hand corner of the screen, which will redirect you to the DJI Support Facebook page. Our DJI Support official YouTube account is loaded with tutorials and other informational videos covering a wide range of DJI products and scenarios. Sometimes the easiest way to get your question answered or solve a problem is by watching a video. Just send us a direct message and expect a prompt response. Our DJI Support Twitter team is also available to help with any issues or questions about our products. We’re available every day on Facebook Messenger from 1:00AM – 5:00PM (GMT-8). Not a fan of phone calls or e-mails? Talk to us on Facebook! Just visit our DJI Support page and send us your inquiry via Facebook Messenger.

You can find a list of regional support phone numbers and operating times below. Simply pick up the phone and give us a call. This is perhaps the quickest and most efficient way to get in touch with the support team. Japan - Monday to Friday, 9:30AM to 6:00PM (UTC+9).Europe - Monday to Friday, 9:00AM to 5:00PM (UTC+1).North America - Monday to Friday, 9:00AM to 5:00PM (PST).Users with geozone or flight restriction-related questions can send e-mails to Time in Different Zones: You can reach us at and expect a reply within 12 hours. Simply click on the headphone icon when browsing the website or in the app and we’ll take it from there.įor users who need to add a little more detail regarding their issues or questions, we recommend sending us an e-mail. Looking for another way to reach the DJI support team? You can also contact us through the DJI Online Store. Clicking to get response from the support team within a few minutes. Roll to the bottom of the page and you should find the “Online Customer Service”. Select the “product” you need to check and click it.Visit the official DJI Product Support Website on your web browser.

#Phone number for drone mobile how to#

How to Contact DJI Support via Live Chat on the Official DJI Website: Multiple Channels to Contact DJI Supportĭo you have an issue that requires immediate assistance? If so, Live Chat may be the best option for you as a reply will come within minutes.

#Phone number for drone mobile software#

Whether it be from a software issue, or even a collision or crash, the good news is that DJI customer support is available through numerous support channels to help resolve your issues quickly and conveniently. Regardless of how careful you are though, occasionally you may encounter an issue that requires assistance. Using a drone can open up a world of incredible experiences.